• An exceptional company with a firm commitment to its people, culture, and the community!
• Become a key part of a forward-thinking, inclusive, and diverse team that values every perspective
• Earn a competitive salary of $65,000 — $85,000 and comprehensive benefits! 

About CJ Campbell Insurance

Join a legacy of trust at CJ Campbell Insurance, where integrity has thrived since 1912. Founded by Charles John Campbell, we have evolved from a partner in Graham Hamilton and Campbell to a thriving entity, incorporating in 1925. In today's dynamic insurance landscape, our professional brokers lead the way. We engage deeply with our clients, evaluating their risks comprehensively.

At CJ Campbell, we pride ourselves on knowing our clients – their family, passions, and dreams. This personalized approach empowers us to craft insurance strategies tailored just for our community. Proud members of the Insurance Brokers Association of Canada, we stand as a beacon of reliability. Experience a partnership that goes beyond insurance; it’s about safeguarding dreams.

To learn more about us, please visit: cjcampbell.com

About the Opportunity

CJ Campbell Insurance has an exciting opportunity for a full-time Account Manager, Commercial Lines, based in Calgary, Alberta.

In this position, you will be primarily responsible for assisting the Commercial Providers, maintaining and expanding the book of small to medium enterprises. You will provide customers with prompt service by giving advice, explanations of insurance contracts, and discussing customer concerns.

Your responsibilities include, but are not limited to:

• Receiving and processing all incoming Commercial correspondence
• Providing quotes to customers and reviewing existing coverage
• Updating customer file information and notifying clients of changes in coverage
• Communicating with insurers and negotiating with underwriters on customers' behalf
• Following up with adjusters on claims status and obtaining information requested by underwriters
• Assisting with completing applications, issuing certificates, and binding coverage
• Gathering data for third parties, such as banks, lawyers, and auto dealerships
• Performing duties of Sales Producers in their absence
• Utilizing and updating Policy Works & EPIC system

More About You

To qualify, candidates must either possess or be able to obtain at least a Level 1 Alberta Insurance Council (AIC) General Insurance License. Additionally, it is essential you have a minimum of 1–3 years of industry experience, preferably in commercial insurance. If you possess CAIB equivalents, we strongly encourage you to apply, and we will assist you in transferring your license.

The following skills and experience will be strong assets:

• Familiarity with software like EPIC, Policy Words and Microsoft Office
• Demonstrated ability to handle customer inquiries and provide excellent service over the phone
• Ability to anticipate business and client needs and provide proactive assistance
• Strong communication skills, both verbal and written, fostering clear and effective communication within the team and with clients
• Willingness to learn and understand various processes within the organization, as well as all aspects of commercial insurance.
• Proven adaptability to roles and responsibilities as needed

As our ideal candidate, you are attentive to details and prioritize customer satisfaction, ensuring a positive experience for our clients.

Above all, we value a collaborative attitude and entrepreneurial spirit, to drive our business forward, all while upholding our culture of a positive and empathic work environment. Swift, personable responses to inquiries, excellent communication skills with both clients and colleagues, and the ability to build positive relationships are key!

About the Benefits

In exchange for your hard work and dedication, you will receive a highly competitive salary of $65,000 — $85,000, negotiable dependent on experience, along with a great host of benefits, including:

• 100% Employer-covered health and paramedical benefits
• Generous vacation and personal days allowance
• Professional and educational development support
• Opportunities for a flexible work model for the right candidate!
• Enjoy the Teladoc Health/Best Doctors program – access to swift physical and mental health services!
• Take advantage of our on-site gym
• Opportunities to join our collaborative, supportive, and pet-friendly work culture
• Regular team bonding events such as Cinco de Mayo parties, Halloween, Valentine's Day, Wine Survivor, Christmas potlucks, and more! 
• Being part of a stable company experiencing growth – operating for over 100 years!

If you are interested in progressing your career with a growing company, apply today!